Feet on the ground and above storefront
Decidedly, Starbucks will leverage new digital technologies for marketing and business value for its places of vente.Je you spoke in a recent post , exploitation of Foursquare for loyalty by providing their fans a badge of office "King Coffee" by the game check'in LBS in bars, opening entitled to certain benefits and couponing.
A smart card mixed cloud in the smartphone consumer
And now Starbucks operates the means of payment such as mobile channel mixing loyalty card loyalty and payment card, all integrated into a mobile application to download on your Smartphone (iPhone and iPodTouch). In short, manage its loyalty card remotely, everywhere, and in situ once there instead of consumption. After a successful test period in a limited geographical area, the company deploys the mobile application, the Starbucks Card Mobile App in more than 1000 stores across the Atlantic.
Prepaid Card connected: my smartphone to choose my coffee, pay for my purchase and manage my coupons to purchase
The application allows Starbucks customers to place orders, check their balance, to recharge the card and view transactions (customer history) and pay from their smartphone.
Trademark: my smartphone to reward myself
A brand loyalty by the mode of payment dematerializing the loyalty card in the smartphone device, allows the shot to expand, increase capabilities of the loyalty card and thus strengthen the commitment at the sign and place:
integrate-couponing
immediate and personalized location-based, push-
more services, for example offer free WiFi for 2 hours straight.
- geolocation situate the starbucks closest
Starbucks, what next? Towards Ubimedia business by enhancing the local ecosystem personalized
For now, the innovation of the Starbucks sticks. But I'm willing to bet that this is only the beginning of a comprehensive program to leverage the capabilities of Digital pushed to the point of sale at the time of the new Internet (social, mobile, multi-devices, hyper-real-time, short Ubimedia). Also, should consider a bar as a Starbucks hyperlieu that interfaces to other locations within the geographical area, forming ecosystem run by comings and goings of Challand connected to their staff and lifestreaming service offers local ambient. From there, the range of possibilities is open in terms of uses and services but also to enhancement of customer knowledge and identity management Digital (...)
can imagine cross-service synergies (with Foursquare correctly) and partenariast premises. A track for a sign as Starbucks is to monetize and promote each of its bars as a crossroads of the district court for the benefit of the local ecosystem. For example couponning combined with other signs nearby, a bit like MacDonald and movie cinemas. There is this idea fundamental signs for the networks to syndicate places because they encapsulate the value (content, services, audience qualified micro-communities). Wifi help, we can easily imagine the push teaches a mini-cloud servicial custom on the sign, the mobile application as the sensor ( but one can imagine other devices with tactile stickers flashcode or objects communicating with rfid for 're offline interactive widgets such as diesel initiative with facebook ) to access services and content + co -branded, contextualized around the bar and on the local ecosystem. This is "a little more" than just monetization Panel Signage (these screens TV spots aired in a loop), it is to monetize a physical space become interactive and affinity: a hyperlieu enriched by the presence of a niche community of regulars and visitors to the site interacting with digital services in situ. A sort of Internet cafe wireless interconnected to the geographical area in are:)
Who says hyperlieu, said local online reputation
From the moment the recovery of a place through its visitors and their interactions, it must integrate the dimension of e-reputation throughout the area and so the sign that inhabits and animates . This means that the leadership role of the tenant or person in charge of point of sale should acquire skills in community management and upgrade "geekery". For proof, this testimony on the misuse that has been made Foursquare about a Parisian Starbucks, a form of hacking at the French. At this point one might wonder whether it would be appropriate to publish a badge "Raleur the corner" (it is well known, we like to moan rather than plebiscite in France, right? ;-) ...
Bonus: the video of the launch of the Starbucks Card Mobile App:
Stay tuned.